The EMC Oracle Joint Escalation Center

Oracle & EMCEMC and Oracle have supported each others products since 1995 and both spent millions of dollars in making them work together. EMC actually became famous in the late nineties because of our “Guilty until proven innocent” support mentality. We are known for the first company to give meaning to the concept of “Remote Support / Phone Home”, and the success stories still go around that EMC field engineers sometimes surprised customers with a visit in order to repair components (mostly disk drives), often before they were broken, and if they were actually broken the customers would not even notice (needless to say that replacements were done online).

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